Public Support Link

Share a secure link so someone can view a ticket without dashboard access.
Getting Started Beginner
Business Impact
Keeps communication smooth when stakeholders don’t have dashboard access.
When to Use This Tool
  • When sharing ticket status with a client
  • When the requester can’t log in
Step-by-Step Setup Guide
  1. Use a ticket share link when available.
Step-by-Step Usage Guide
  1. Open the shared link
  2. Review updates
  3. Reply if allowed
FAQ

It uses a unique token designed for sharing.

Anyone with the token can view it, so share carefully.

Generate a new token or disable sharing if supported.

Depends on the ticket settings.

Ask support to regenerate or verify the ticket status.
Share public ticket links carefully and only with the intended audience.
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