Admin: Support Tickets

Review and respond to support tickets submitted by users.
Admin & System Intermediate
Business Impact
Improves customer experience and reduces churn by resolving issues quickly.
When to Use This Tool
  • When new tickets arrive
  • When following up on open issues
Step-by-Step Setup Guide
  1. Admin access required.
Step-by-Step Usage Guide
  1. Open Admin Tickets
  2. Select a ticket
  3. Respond and update status
FAQ

Use user and audit views if available.

Start with publishing blockers and billing issues.

If supported, attach or request screenshots.

If enabled, use login-as tools carefully.

Use ticket updates and internal notes if available.
Resolve blockers first—publishing downtime has the highest impact.
Browse all guides Next guide